PRIVACY POLICY
Urban Health & Wellbeing Ltd.
No.9 Lavender Hill, London, United Kingdom
Introduction
This Cookie Policy explains how Urban Health & Wellbeing Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our website.
This policy should be read alongside our Privacy Policy.
We comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
What Personal Data We Collect
Depending on your interaction with us, we may collect:
A. Website Data
- Name
- Email address
- Telephone number
- Information submitted via contact forms
- Website usage data (via cookies, where consented)
B. Clinical Data (Patients Only)
- Date of birth
- Medical history
- Treatment notes
- Prescription details
- Relevant health information
Health data is classified as “special category data” under UK GDPR and is processed with explicit consent.
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to provide booked services
- Legal obligation – to comply with regulatory requirements
- Legitimate interests – for clinic administration
- Explicit consent – for processing health data
How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Provide acupuncture and herbal medicine treatment
- Maintain clinical records
- Communicate with you regarding services
- Comply with legal and regulatory obligations
We do not sell personal data to third parties.
Data Sharing
We may share information only where necessary, including:
- With healthcare professionals (with consent)
- With payment processors
- With regulatory authorities if legally required
We ensure appropriate safeguards are in place where third parties process data on our behalf.
Data Retention
Clinical records are retained in accordance with UK professional guidelines, typically for a minimum of 7 years from the date of last treatment (or longer in the case of minors).
Website enquiry data is retained only as long as necessary to respond to your request.
Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss or destruction
- Misuse or alteration
Your Rights
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss or destruction
- Misuse or alteration
Cookies
Our website uses cookies in accordance with our separate Cookie Policy. Please refer to our Cookie Policy for further information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Urban Health & Wellbeing Ltd
No.9 Lavender Hill, London
Email: info@urbanhealthandwellbeing.com