LEGAL INFORMATION
Urban Health & Wellbeing Ltd.
No.9 Lavender Hill, London, United Kingdom
Website Terms of Use
By accessing this website, you agree to be bound by these Terms of Use and by the laws of England and Wales.
If you do not accept these terms, you should discontinue use of this website immediately.
All website content, including text, graphics, logos, and images, is the property of Urban Health & Wellbeing Ltd and is protected under UK copyright and intellectual property law.
Unauthorized reproduction, distribution, or commercial use of any material is strictly prohibited.
Professional Disclaimer
The information provided on this website is for general informational purposes only and does not constitute medical advice.
Acupuncture and herbal medicine are complementary therapies. They are not a substitute for medical diagnosis, emergency care, or treatment provided by a GP or other regulated healthcare professional.
Individual results may vary. No guarantees are made regarding treatment outcomes.
If you have a medical condition or are taking prescribed medication, you should consult your GP before commencing treatment.
Limitation of Liability
To the fullest extent permitted by law, Urban Health & Wellbeing Ltd shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website.
Nothing in these terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.
Appointment & Cancellation Policy
Appointments must be cancelled or rescheduled with at least 24 hours’ notice.
Missed appointments or late cancellations may incur the full consultation fee.
Prepaid sessions or treatment packages are non-transferable and subject to agreed time limits.
Herbal Medicine & Products
Individually prepared herbal prescriptions are personalised to each patient.
In accordance with UK consumer law, personalised goods are not eligible for return once prepared, unless faulty or not as described.
Herbal products are not intended to diagnose, treat, cure, or prevent disease.
They should not replace a balanced diet or healthy lifestyle.
If you are pregnant, breastfeeding, or taking medication, you should consult your GP before use.
Herbal Medicine & Products
Individually prepared herbal prescriptions are personalised to each patient.
In accordance with UK consumer law, personalised goods are not eligible for return once prepared, unless faulty or not as described.
Herbal products are not intended to diagnose, treat, cure, or prevent disease.
They should not replace a balanced diet or healthy lifestyle.
If you are pregnant, breastfeeding, or taking medication, you should consult your GP before use.
Accuracy of Information
While reasonable care is taken to ensure the accuracy of website content, Urban Health & Wellbeing Ltd makes no representations or warranties that the information is complete, accurate, or current.
Content may be updated without notice.
Privacy & Data Protection
Urban Health & Wellbeing Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect personal data only where necessary for:
- Appointment scheduling
- Clinical record keeping
- Legal compliance
We implement appropriate safeguards to protect personal information.
You have the right to request access to your data and to lodge a complaint with the Information Commissioner’s Office (ICO).
Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the English courts.